If your statement says "no insurance info," but you have insurance, the paperwork we received from your doctor's office was either incomplete or inaccurate. This is easily fixed. All you need to do is contact us with your...
FAQs
You may have paid your co-pay at the doctor’s office for the doctor’s services. However, this statement is referring to a separate benefit under your insurance for the product you received at your doctor’s office. Depending on...
In order for your CPM therapy to be effective, your limb must be properly positioned in the CPM machine.
If your CPM Machine is for your knee:
Make sure your knee is lined up with the unit's hinge and your foot...
You should keep all hair, clothing, fingers, and other loose objects away from the moving parts of your CPM machine. If something does get caught, simply press STOP, then START, to reverse the machine's direction.
On the day of your appointment, we ask that you bring two things:
- A valid form of photo ID, such as your driver's license or passport, and
- If insured, your health insurance card.
Minors (individuals under...
Surgi-Care offers a broad array of medical education programs for physicians, surgeons, nurses, residents, fellows, and other medical professionals. Our program offerings range from hands-on surgical skills labs to webinars. To learn more,...
Co-insurance is an insurance policy provision under which the insurer and the insured share costs incurred after the deductible is met. It is similar to a co-pay, but instead of being a set amount per visit, a coinsurance is a percentage of...
In an insurance policy, the deductible is the amount that must be paid out-of-pocket before an insurer will pay any expenses. The deductible must be "met,” that is, paid by the insured, before the benefits of the policy can apply. ...
As its name implies, "Stock & Bill" is a program we offer to medical professionals and facilities where we stock and bill their orthopedic soft goods* for them. This allows the physicians to deliver better patient care while...
If the term "transfer balance" appears on your statement or patient responsibility notice, this means that after your insurance processed the claim, a remaining balance was transferred back to you. This sometime occurs because...
